Refund & Return Policy

Last updated: [Date. 12.18.2025]

At Mark Global Ltd., we prioritize transparency, quality, and client satisfaction. This Refund & Return Policy explains the conditions under which payments may be refunded or services may be adjusted.

1. Service-Based Payments

As a company providing real estate, construction, engineering, and consultancy services, most payments are tied to work progress. Therefore, refunds are handled as follows:

1.1 Non-Refundable Payments

Payments made for:

• Consultancy or advisory services

• Project planning or design work

• Engineering reports or documentation

• Initial project mobilization
  are non-refundable, as these services involve time, resources, and professional labor already spent

2. Project Work & Deliverables

2.1 Refund Eligibility

A partial refund may be considered only if:

• Work has not started

• No resources have been allocated

• The cancellation request is made within the agreed timeframe

2.2 No Refund Conditions

Refunds will not be provided if:

• Project work has already begun

• Materials have been procured

• Labor or technical resources have been deployed

• Client delays or changes have impacted the project

• The client cancels after approval of designs, plans, or deliverables

3. Material Supply & Procurement

If Mark Global Ltd. procures construction materials, machinery, or equipment on behalf of a client:

3.1 Return Policy

• Materials delivered and accepted cannot be returned

• Special-order or customized materials are strictly non-returnable

• Returns may be accepted only if supplier/manufacturer offers a return option

3.2 Refund Policy for Materials

Refunds for returned materials (if applicable) will be processed after:

• Supplier verification

• Deduction of handling, transportation, and restocking fees

4. Advance Payments

Advance payments made to start a project or secure materials are used for:

• Booking resources

• Labor arrangements

• Procurement

• Project preparation

Therefore, advance payments are generally non-refundable unless Mark Global Ltd. is unable to begin the project due to internal reasons.

5. Cancellation Requests

All cancellation requests must be sent in writing via email to:
📧 [info@markglobal.com.bd

Mark Global Ltd. will review the request and communicate the decision within 7 business days.

6. Modification of Policy

Mark Global Ltd. reserves the right to modify, update, or revise this Refund & Return Policy at any time.
Changes will be posted on this page with the updated date.

7. Contact Us

For questions, concerns, or data requests, please contact:

📧 Email: info@markglobal.com.bd
📞 Phone: +880 1332850680
📍 Address: Spring Shams, JA 80/2 Gulshan Badda link Road, Gulshan, Dhaka-1212